Refund and Return Policy for Glimmer Glamm

Effective Date: October 14, 2024

At Glimmer Glamm, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, please review our Refund and Return Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unworn, and undamaged, with all original packaging and tags intact.
  • Customized or personalized items are non-returnable unless they arrive defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@glimmerglamm.com or call us at 315-858-2539 to request a Return Merchandise Authorization (RMA) number.
  2. Include your order number and a brief description of the reason for the return.
  3. Once you receive your RMA number, package the item securely, including all original packaging and documentation.

3. Shipping Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item sent).
  • We recommend using a traceable shipping service or purchasing shipping insurance for returns over $75, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

  • Once we receive your returned item and confirm its condition, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that shipping costs are non-refundable, and any shipping fees incurred during the original transaction will be deducted from the refund amount.

5. Exchanges

If you would like to exchange an item for a different size or style, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions on how to return the item for a refund or exchange.

7. Changes to This Policy

Glimmer Glamm reserves the right to update this Refund and Return Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions or need assistance regarding our Refund and Return Policy, please reach out to us:

Thank you for shopping with Glimmer Glamm! We appreciate your trust and are here to help you.