Payment Policy

Effective Date: January 17, 2025

At Crystal Elegance, we strive to provide a secure and smooth shopping experience for all of our customers. Our Payment Policy outlines the payment methods we accept, as well as the steps involved in processing payments. Please take a moment to review our policy for further details.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure that your transactions are processed efficiently and securely. The payment options we accept include:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: For your convenience, we also accept payments through PayPal. You can log in to your PayPal account at checkout to complete your purchase.
  • Apple Pay & Google Pay: We also support mobile wallet payments through Apple Pay and Google Pay for a fast and easy checkout experience.

2. Payment Processing

Once you’ve selected your items and entered your shipping details, you will be directed to the payment page. Upon submission of your payment information, we will process your payment securely through a trusted third-party payment gateway. You will receive a confirmation email once your payment has been successfully processed. Please note that your order will not be confirmed until payment has been received and cleared.

3. Order Confirmation

After completing your payment, you will receive an order confirmation email containing your order details, including the items purchased, shipping address, and payment summary. If you do not receive this confirmation email within 24 hours, please check your spam or junk folder, or contact us for assistance.

4. Sales Tax

Sales tax will be applied to orders based on the state and local tax rates in your shipping address. The applicable sales tax will be calculated during checkout and included in the total price of your order.

5. Payment Security

Your payment information is protected through industry-standard encryption protocols. We utilize secure payment gateways to ensure the safety and confidentiality of your personal and payment details. Crystal Elegance is committed to maintaining the highest levels of security for all online transactions.

For added security, we recommend that you do not share your payment details with anyone, and ensure that you are using a secure, private internet connection when making payments.

6. Payment Declines or Errors

In the rare event that your payment is declined, please check the following:

  • Ensure that your card information is entered correctly.
  • Confirm that you have sufficient funds in your account or credit limit available.
  • If you are using PayPal, ensure that your account is active and has sufficient funds to complete the transaction.

If your payment is still unsuccessful after checking the above, you may wish to contact your bank or payment provider for further assistance. If you continue to experience payment issues, please feel free to reach out to us at info@crystalelegancee.com or call (769) 201-5007 for support.

7. Cancellations & Refunds

Please be aware that once your payment has been processed and your order is confirmed, we are unable to cancel or modify the order. If you wish to return an item after receiving it, please refer to our Return & Exchange Policy for further instructions on how to proceed. Refunds for returned items will be processed according to our policy, and may take 5-10 business days to appear in your account, depending on your payment method.

8. Fraud Prevention

To ensure the security of your payment, Crystal Elegance reserves the right to cancel or suspend any orders suspected of fraudulent activity. In such cases, we may contact you for additional verification. Your cooperation in providing accurate and truthful information is essential for preventing fraud and ensuring safe transactions.

9. Payment Information Updates

If you need to update your payment information or have any questions regarding your payment, please contact us as soon as possible. We can assist you in updating your payment method to ensure your order is processed without delay.

10. Customer Support

If you have any questions or concerns about our Payment Policy or need assistance with your order, please don’t hesitate to reach out to us:

Our customer service team is here to provide you with the support you need, and we are always happy to assist you with any inquiries or payment-related issues.

Thank you for choosing Crystal Elegance. We appreciate your business and look forward to serving you!